Technical Support Specialist at Washington Commanders

• Job Location College Park, MD
• Seniority Entry Level
• Type Full-time

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Description

The Washington Commanders are seeking a highly motivated and technically skilled professional to join our Technology Department as a Technical Support Specialist with a dedicated pathway to Jr.

Systems Administrator.

This role is ideal for an IT professional who excels in end-user support but is ready to grow into infrastructure, identity, endpoint management, and enterprise system administration.

This position supports daily operations across multiple Commanders facilities and plays an integral part in maintaining a secure, modern, and high-performing technology environment.

Primary Responsibilities End-User & Desktop Support (Core Duties) Provide Tier 1–2 support for hardware, software, and network issues across multiple Commanders locations.

Support Windows 10/11, macOS, Office 365 applications, Adobe Creative Cloud, CRM systems, film platforms, and internal tools.

Configure, deploy, and support laptops, desktops, mobile devices, and peripherals.

Use the ticketing system to track and prioritize issues, ensuring timely and professional resolution.