Technical Support at Assembled
Description
About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale.
With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system.
Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.
The Role As a Technical Support Engineer, you’ll be the front line of customer experience for our Workforce Management (WFM) and Support AI product lines, working directly with customers over email and Slack to troubleshoot complex issues, replicate bugs, and guide them through product adoption.
We’re looking for deeply technical problem solver s who can dive into logs, APIs, and our codebase to understand and resolve issues without engineering intervention — or make an engineer’s job dramatically easier when escalation is required.
You’ll also play a critical role in documenting knowledge, improving tooling and internal processes, and representing the voice of the customer in product prioritization.
Responsibilities Delight our customer s: Build trust and create exceptional experiences when customers need help.
Be a product expert : Develop deep expertise in both AI and WFM products, and help customers (and teammates) do the same.
- Role: Technical Support
- Company: Assembled
- Location: San Francisco, CA
- Job found on: 9th of October, 2025
