System Engineer Telecom Operation 100% (f/m/d) at Julius Baer

• Job Location Madrid, Community Of Madrid, Spain
• Seniority Mid-Senior Level
• Type Full-time

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Description

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth.

Let’s shape the future of wealth management together.

We are seeking a highly organised and technically proficient professional to ensure the reliable operation of critical infrastructure applications in a global environment.

In this role, you will provide 2nd-level application support, manage incidents and changes, drive operational excellence, and collaborate closely with cross-functional teams to maintain seamless service delivery.

YOUR CHALLENGE Ensuring the operation of infrastructure applications in respect to application management (2nd level support) in a global environment Respond promptly to incident tickets raised by monitoring tools or the Local Service Desk; conduct root cause analysis, troubleshooting, and resolution within defined SLA targets Act as a central point of coordination between Incident Managers, Application Owners, 3rd-Level Support teams, and business stakeholders during ongoing events or outages Manage and administer change requests (RFCs) related to telecom applications, ensuring proper documentation, risk assessment, approvals, and implementation according to ITIL change management processes Participate in scheduled system releases, patch deployments, and Disaster Recovery (DR) exercises, which may require weekend or off-hour involvement Engage in projects relating to operational aspects for existing or newly integrated applications or infrastructure components Routine data cleansing of the systems Identify opportunities for process optimisation and automation of recurring manual activities to improve efficiency and reduce error rates Maintain and continuously update operation guides, runbooks, and knowledge articles in the company’s service management platform (e.g., ServiceNow, Confluence) Work independently with high precision and accountability, demonstrating ownership over assigned systems and workflows YOUR PROFILE Successfully completed tertiary education in Computer Science, Information Technology, or a recognised IT apprenticeship/certification programme Minimum of 3 years of professional experience in IT support, ideally within a large-scale or international organisation Demonstrable experience with:Windows Server administration; Network fundamentals (TCP/IP, DNS, DHCP, Firewalls, QoS); VoIP technologies and protocols (SIP, RTP, H.323, SCCP); Voice Recording Systems Holders of ITIL Foundation certification are strongly preferred; familiarity with ITIL best practices (Incident, Problem, Change Management) is essential Proven ability in advanced troubleshooting of complex, distributed systems in a multi-site environment Process-driven mindset with strong analytical and problem-solving skills We are looking forward to receiving your full job application through our online application tool.

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