SVP, Technology Operations & Performance at NeighborWorks America

• Job Location Washington, DC
• Seniority Executive
• Type Full-time

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Description

Position Summary: The Senior Vice President, Technology Operations & Performance serves as the senior operational leader for the IT&S division, ensuring high-performing, secure, reliable, and customer-centered technology services that support organizational needs, strategic priorities, and the broader Strategic Plan.

The SVP contributes as a thought partner to the Chief Information Officer (CIO), who owns enterprise technology strategy, and holds primary responsibility for translating that strategy into effective execution through disciplined operational management, process maturity, and strong people leadership.

The SVP is a highly collaborative, client-focused executive who engages closely with SVP colleagues and business units to translate complex technology concepts into clear, actionable, and approachable insights that strengthen alignment and foster trust across the organization.

The SVP oversees infrastructure engineering, application development, service management, cybersecurity operations, and customer experience, ensuring daily operations run effectively and that continuous improvements are introduced to elevate service quality.

The role also contributes to cloud modernization, zero-trust adoption, and organizational maturity using frameworks such as NIST CSF 2.0 and the CIS Critical Security Controls, bringing forward innovations and operational insights that support long-term strategic goals.

As a broad-based operational generalist with strong grounding in cybersecurity, the SVP leads key vendor and affiliate partnerships, drives organizational alignment around technology priorities, and champions process improvement to strengthen technology resilience, performance, and organizational outcomes.

Essential Duties/Responsibilities: 1.

In close collaboration with the CIO, lead the development and enforcement of IT governance, policies, and standards across the organization and its affiliates.