Support Engineer, Industrial Storage, Energy at Tesla

• Job Location Amsterdam, North Holland, Netherlands
• Seniority Entry Level
• Type Full-time

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Description

What To Expect As an Associate Support Engineer based in Amsterdam, you will be part of Tesla’s Industrial Storage Technical Support team, supporting the global monitoring and health of Tesla’s energy storage fleet.

This includes ensuring 24/7/365 coverage across all regions (EMEA, NAM, APAC) through coordinated shift work.

Your responsibilities will focus on proactive site surveillance, alert triage, hotline coverage, and supporting fleet health initiatives.

You will also assist in emergency response and contribute to global coordination efforts.

What You'll Do Monitor Industrial Storage sites globally and address anomalies using standardized workflows Escalate technical gaps and process improvement opportunities to relevant teams Provide hotline coverage and first-line technical triage for incoming support requests Support emergency response activities during outages or critical events Ensure smooth shift handovers and support global escalations, such as firmware rollouts, capacity tests, and field service requests Maintain records of site status, outages, alerts, and test results in internal platforms Participate in shift rotations, including weekend coverage every 4–6 weeks What You'll Bring Degree in Electrical Engineering, Energy Systems, or relevant experience in a related field Ability to work effectively in a fast-paced, global support environment Strong analytical mindset with a proactive approach to problem-solving Customer-focused attitude with sense of urgency and ownership Ability to read electrical schematics and understand communication protocols (e.g., TCP/IP, Modbus) Excellent communication skills in English (C1 level); additional languages are a plus Experience in a support engineering role, Linux usage and proficiency in data analytics, AI, and scripting (e.g., Excel macros, Python, SQL) is a plus , Tesla