Support Engineer at IBM
Description
Introduction IBM InfoSphere Optim is a data management solution that helps organizations manage data throughout its lifetime, from requirements to retirement.
It offers a centralized archiving solution, test data management, protection of data, and data governance.
This role specializes in performing and enabling technical support for IBM InfoSphere Optim.
Successful candidates will provide advanced technical support assistance to customers using problem determination / problem source identification skills.
They will utilize technical and negotiation skills in collaboration with development and other support organizations.
This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
InfoSphere Optim is a critical component in the middleware stack and plays a key role in data management.
As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our InfoSphere Optim software.
- Role: Support Engineer
- Company: IBM
- Location: San Jose, CA
- Job found on: 11th of May, 2026
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