Sr. Field Services Technician at CSI GLOBAL LTD

• Job Location Berlin, Germany
• Seniority Mid-Senior Level
• Type Contract

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Description

Role : Sr.

Field Services Technician Germany : Berline 1 role) and Weinheim 1 role) Note: This role is 5 days a week Onsite role Responsibilities: Seeking a Senior Field Services technician to deliver reliable, on-site IT support services across client facilities.

Field Services technicians will be responsible for Level 2+ support and various IT field service activities to ensure the availability and operational readiness of client end user and facility production IT devices.

· Provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group · Troubleshoot and resolve issues related to system hardware, application software,and operating systems.

Perform endpoint security remediations as assigned by Security · Experience in supporting end user and IT devices, such as Windows desktops & laptops, Apple devices (i.e.

MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc.

· Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e.

board meetings) · Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction · Perform equipment setup for Moves/Adds/Changes (MAC) · Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation), manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessories · Conduct weekly inventory audits and submit stock report · Coordinate with vendors for RMAs and troubleshooting of hardware/software issues Required Skills: · Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related field and/or equivalent work experience · 5+ years experience in IT field services or deskside support · CompTIA A+ certification · Understanding of ITIL framework · Understanding of IT technologies · Experience managing an Infrastructure or customer-facing support (i.e.