Service Technician II at Kastle Systems

• Job Location Falls Church, VA
• Seniority Associate
• Type Full-time

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Description

Overview The Service Technician II tests, troubleshoots and repairs all aspects of our security systems including access control, and video systems at customer sites.

The Service Technician II interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions.

The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations.

The Service Technician tests, troubleshoots, and repairs all aspects of our access control systems.

Experience with servicing CCTV, various video systems, networking (TCP/IP), and associated network routers, gateways, switches is a plus.

Must be able to troubleshoot problems at customer sites and remotely.

To that end, the Service Technician interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions.

The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations Must be willing to work a 40-hour shift beginning Saturday through Wednesday Responsibilities Service and Resolution (70%): Maintains, services, installs, tests Basic access control, security components and Video/CCTV Systems Diagnoses CCTV system problems and determine faulty components Programs digital video recorders and network video recorders according to client needs Ensures that systems are serviced properly and on time in accordance with Kastle's procedures and quality control standards Provides regular progress updates to all stakeholders Communicates with customers, customer representatives, contractors and Kastle staff as necessary to service, install and test equipment Services, and repairs Kastle access control and video systems.