Service Manager - DAYSHIFT | REMOTE - AU at Tap Growth Ai

• Job Location City, Australian Capital Territory, Australia
• Seniority Mid-Senior Level
• Type Full-time

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Description

🌟 We're Hiring: Service Manager - DAYSHIFT | REMOTE! 🌟 We are looking for an experienced and dedicated Service Manager to lead our remote team in delivering exceptional customer service.

The ideal candidate will possess strong leadership skills, a customer-focused mindset, and the ability to manage service operations effectively.

📍 Location: Australia ⏰ Work Mode: Work from anywhere (Remote Setup) 💼 Role: Service Manager - DAYSHIFT | Remote JOB OFFER Position Title: Service Manager (Virtual Assistant) Employment Type: Full-Time (40 hours per week) Work Arrangement: Remote (Philippines-based) Reporting To: Director Organisation: AU Medical Industry ROLE PURPOSE The Service Manager (VA) supports day-to-day operations, including staff rostering, shift changes, documentation, reporting, and stakeholder communication.

No prior NDIS knowledge is required; training will be provided.

Key Responsibilities Staff Operations & Rostering Manage daily rosters and shift changes Handle cancellations and urgent replacements Track staff availability and leave Participant, Family & Stakeholder Communication Maintain relationships with participants and families Communicate updates to Support Coordinators Prepare and send monthly participant reports Documentation & Compliance Ensure staff and participant files are complete and current Identify missing documents and follow up completion Maintain accurate digital records Meetings & Reporting Coordinate staff meetings Prepare agendas, minutes, and action items Produce weekly and monthly reports for the Director Problem Solving Identify operational risks and propose solutions Escalate critical issues appropriately Essential REQUIRED SKILLS MUST HAVE medical field background (nurse/psychologist,vetc) either as educational background or former employment- Experience using Zoho One Experience using ShiftCare or similar systems Strong organisational and time management skills Excellent written and verbal English Strong problem-solving skills Proficient in Microsoft Word and Excel - Strong organisational and time management skills Excellent written and verbal English Strong problem-solving skills Proficient in Microsoft Word and Excel Experience using Zoho One Experience using ShiftCare or similar systems Ready to make an impact? 🚀 Apply now and let's grow together!