Service Desk Technician (Tier 2) at TJFACT LLC - Totally Joined For Achieving Collaborative Techniques

• Job Location Washington, DC
• Seniority Entry Level
• Type Full-time

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Description

About Us: Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations.

About the Position: TJFACT is seeking to hire a well-qualified Tier 2 - Service Desk Technician to support our US Department of Treasury, Office of the Comptroller of Currency (USDT – OCC) client at the OCC Headquarters in Washington, DC Please note that this opportunity has a 5-day onsite requirement.

Duties and Responsibilities: Answers questions or resolves computer problems for clients in person, or via telephone or electronically.

Under general supervision, provides second-tier support to end users for either PC, server, or mainframe applications and hardware.

Handles problems that other Service Desk Managers are unable to resolve.

Identifies, researches, and resolves technical problems.

Provide technical assistance to computer users to resolve a variety of basic issues.

Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.