Service Desk Analyst I at CBIZ

• Job Location New York, NY
• Seniority Mid-Senior Level
• Type Full-time

Share on:

Description

Job Description - CF2 - Hybrid Responsibilities CBIZ's Managed Services Technology division is looking for an experienced Level 1 Service Desk Analyst to support clients.

The Service Desk Analyst Level 1 will be part of the service desk team, providing hybrid support to our MSP clients in the Manhattan metro area.

The ability to work after hours and/or weekends as part of a call rotation and when necessary, will be required.

Schedule: Thursday - Monday 7:00 am - 4:00 pm or 8:00 am - 5:00 pm or 9:00 am - 6:00 pm This position requires excellent communication skills, proactive thinking, excellent customer service skills, a strong sense of urgency and a strong desire to continue to grow your Azure skills.

The Service Desk Analyst Level 1 primarily performs technical support for clients related to Azure and Azure Virtual Desktop.

This position will also include support for local and wide area networks, MS Windows personal computers, mobile devices, as well as provide password resets, and adds/modifies users in Active Directory and O365.

Essential Functions And Primary Duties Must have at least two years of experience with Azure and Azure Virtual Desktop support.

Be part of the service desk team, providing mostly remote support to our MSP clients.