Senior Operations Manager EMEA at Blacklane

• Job Location Berlin, Germany
• Seniority Mid-Senior Level
• Type Full-time

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Description

The Senior Operations Manager is responsible for scaling our operations to make Blacklane the partner of choice for our preferred supply partners (professional chauffeurs) in the European market.

This is a relationship-driven leadership role focused on balancing supply and demand dynamics, strengthening partner engagement, and ensuring operational excellence while managing cost efficiency and profitability.

The role reports to the Head of Operations for our Europe Cluster.

YOUR CHALLENGE: Market Operations & Strategy Design and implement strategies for supply partnerships of ground transportation services for your designated area to ensure guests are served with the best possible quality at an optimized cost level.

Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions.

Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.

Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.

Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions.