Senior Director, Member Strategy & Retention at CLEAR

• Job Location New York, NY
• Seniority Director
• Type Full-time

Description

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic.

CLEAR's mission is to create frictionless experiences where every day has that feeling.

With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel.

Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR is seeking a strategic, data-driven Senior Director, Member Strategy & Retention to establish and drive a high-impact Member Strategy & Retention function.

You will own the end-to-end performance strategy across the Member lifecycle—from acquisition and activation through long-term retention.

This role combines analytical rigor, strategic vision, and operational execution to unlock growth and deliver measurable impact across CLEAR’s Membership base.

In this role, you will operate at 10,000 feet as well as 100 feet - working with our Member Insights team to develop a strategy for performance improvement and then driving strategy into an action plan all the way through to execution.