Senior Desktop Support at Robert Half

• Job Location San Francisco, CA
• Seniority Mid-Senior Level
• Type Contract

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Description

We're seeking an IT Support Engineer (Level 3) on a contract basis to support day-to-day IT operations and serve as a senior escalation point for complex technical issues.

This role is well-suited for a hands-on engineer who can quickly step in, support a distributed workforce, and help stabilize and improve IT support processes.

Responsibilities: Act as a Level 3 escalation resource for advanced end-user support issues across macOS, Windows, and SaaS platforms Provide guidance and knowledge sharing to IT support staff to ensure timely and effective issue resolution Manage endpoint provisioning, configuration, patching, and compliance using MDM tools such as Intune, Kandji, and Automox Administer and support core SaaS applications including Microsoft 365, Okta, Slack, Atlassian, and Zoom Support and maintain foundational IT services such as DNS, DHCP, VoIP systems, and conference room A/V technology Partner with internal teams to support ongoing initiatives, system changes, and user needs Create and maintain technical documentation and end-user guides Identify opportunities to streamline processes and reduce manual effort through automation where appropriate Qualifications: 5+ years of IT support or IT operations experience, including work in a senior or escalation-focused role Strong experience with endpoint management and MDM platforms, particularly Intune and Kandji Proven ability to troubleshoot hardware, operating systems, SaaS applications, and network-related issues Hands-on experience supporting Microsoft 365, Okta, and other enterprise SaaS tools Working knowledge of networking fundamentals (DNS, DHCP, VPNs, VLANs, firewalls) Experience supporting VoIP and A/V conferencing systems Strong communication skills and comfort supporting non-technical users Ability to work independently, prioritize issues, and add value quickly in a contract environment Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Visit roberthalf.gobenefits.net for more information.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.