Registration Administrator at The Canadian Nurses Protective Society (CNPS)

• Job Location Ottawa, Ontario, Canada
• Seniority Entry Level
• Type Full-time

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Description

REGISTRATION ADMINISTRATOR [French version is available here] ABOUT US The Canadian Nurses Protective Society (CNPS) provides legal advice, risk management services, legal assistance and professional liability protection related to nursing practice to over 175,000 eligible Canadian nurses across all Canadian provinces and territories.

With the CNPS, you will enjoy a dynamic work environment, a collegial atmosphere and a rewarding career that provides opportunities for contributions at the leading edge of developments in the delivery of health care services in Canada.

SCOPE OF POSITION As a Registration Administrator with the Canadian Nurses Protective Society (CNPS), you will have the opportunity to leverage your administrative experience and training.

The ideal candidate possesses exceptional customer service, writing and interpersonal skills.

This is a 12-month contract with possibility of permanency or extension.

KEY RESPONSIBILITIES: Expertly answer customer service inquiries about CNPS services by phone and email; Qualify incoming requests by phone, email, or fax by verifying eligibility, entering data, and forwarding relevant information to legal advisors and staff; Proficiently administer applications and renewals, and process electronic and manual payment; Provide accurate information and assist nurses with the registration process; Prepare and send the appropriate correspondence and registration documents to nurses and staff; Collaborate with CNPS members to improve registration service or administrative processes; Run activity reports to verify the status of incoming registrations and take proactive measures to ensure completion and customer satisfaction; Update and maintain accurate database records.

Organize and file hardcopy and electronic information; and Perform other administrative duties as required.

REQUIREMENTS: Completed certificate or degree in a relevant field such as business administration, accounting, information technology or law or an equivalent combination of education and experience; Three (3) or more years of experience working in customer service, technical support and/or providing office support; For positions designated as bilingual, Fluent in both official languages (written and oral); and Highly proficient in MS Word, Excel and Outlook.