Receptionist at Mandarin Oriental

• Job Location Amsterdam, North Holland, Netherlands
• Seniority Entry Level
• Type Full-time

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Description

Mandarin Oriental Conservatorium Amsterdam is looking for Receptionist to join the Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline.

Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As Receptionist, you will be responsible for the following duties: Warmly welcome guests upon arrival, ensuring an exceptional experience from the moment they enter the hotel; Manage check-ins, and check-outs, ensuring a smooth and efficient process; Respond to guest inquiries professionally, providing information about hotel services and recommending local activities; Coordinate with other departments (concierge, room service, dining) to meet guest needs in a personalized and efficient manner; Ensure rooms are ready for guest arrivals by closely working with housekeeping and maintenance teams; Resolve guest complaints or issues promptly with discretion and courtesy, ensuring satisfaction; Perform billing operations, manage payments, and ensure transactions are accurately recorded; Maintain a clean and organized reception area while ensuring the safety and security of guests and staff; Ensure luxury service standards are upheld, paying close attention to detail and quality of Mandarin Oriental standards.

Your role demands flexibility and adaptability, as each day brings unique challenges and opportunities to enhance guest experiences.

This role is well suited to people who thrive in a dynamic environment and enjoy creating memorable experiences for guests.

As Receptionist We Expect From You A minimum of two years’ experience as a Receptionist, preferably in a luxury setting; Flexibility and resilience - your position will include weekend, holiday and night shifts; Proficiency in the English language.