Product Support Specialist, AI Solutions - (Remote Schedule) - (Open To Various Locations) at Reed Smith LLP

• Job Location Tysons Corner, VA
• Seniority Not Applicable
• Type Full-time

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Description

US Job Description Firm Information Reed Smith is a dynamic international law firm dedicated to helping clients move their businesses forward.

With an inclusive culture and innovative mindset, we deliver smarter, more creative legal services that drive better outcomes for our clients.

Our deep industry knowledge, long-standing relationships and collaborative structure make us the go-to partner for complex disputes, transactions and regulatory matters.

Our team of 3,000 people (including more than 1,600 lawyers) across more than 30 offices in the United States, Europe, the Middle East and Asia, operate as one global partnership to drive progress for our clients, for ourselves and for our communities.

Position Summary The Product Support Specialist, AI Solutions provides day-to-day operational support for the firm’s growing portfolio of AI-enabled products.

Reporting to the Senior AI Product Manager, this role supports adoption and enablement efforts through frontline user support, documentation, testing, and issue tracking.

The position plays a key role in capturing feedback, maintaining user-facing resources, and helping ensure a consistent and effective user experience across AI tools.

The role involves regular collaboration with colleagues in Innovation, IT, and other departments to support solution deployment and ongoing enhancements.