Platform Support DBA III at Guidewire Software

• Job Location Madrid, Community Of Madrid, Spain
• Seniority Not Applicable
• Type Full-time

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Description

Summary Guidewire is looking for a proactive and solution-driven Cloud Platform Support DBA to join our dynamic Platform Support team.

The Platform Support DBA will work collaboratively within the Product Development Operations (PDO) team, serving our customers in both Guidewire Cloud and on-premise environments.

This role requires a keen understanding of our platform, backed by the continuous learning provided by Guidewire Education, Product Development, and Cloud Engineering teams.

You will be learning new and exciting AWS processes as we embrace our journey to the cloud.

In addition, you will learn additional database platforms which will expand your skills in both database administration, performance tuning, and Cloud Computing.

The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers who are using our software in the Guidewire Cloud.

Responsibilities Job Description Function as a primary contact to research, address, and promptly fulfill Database requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction.

Provide support for the Oracle, Microsoft SQL Server and Aurora (MySQL/PostgreSQL) production and non-production databases.