Personal Computer Support Technician (Refresh) at General Dynamics Information Technology

• Job Location Washington, DC
• Seniority Mid-Senior Level
• Type Full-time

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Description

Job Description: Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able To Obtain: Top Secret Public Trust/Other Required: None Job Family: SCA Skills: Job Qualifications: Communication, Information Systems, Software Configurations, Ticketing Systems, Troubleshooting Certifications: None Experience: 4 + years of related experience US Citizenship Required: Yes Job Description: Support and supervise end-to-end IT projects, including planning, execution, and reporting of asset moves and updates across sites.

Contributes to the completion of specific programs and projects.

This role requires strong technical skills, leadership ability, and familiarity with government protocols and regulations around IT asset management.

Key Responsibilities Provides technical solutions to a wide range of difficult problems.

Provides installation of and troubleshooting support for systems applications and related peripheral hardware Coordinate with cross-functional teams to ensure asset readiness, including software configuration, testing, and deployment.

Provide direction to teams responsible for physical movement, setup, and installation of IT equipment at designated locations.

Deploys a wide variety of new hardware, software, and the upgrade of existing installations Prepares and maintains a wide range of documentation for processes and procedures related to computer systems and operations Ensure all activities comply with government regulations, cybersecurity protocols, and client-specific guidelines.

Provide reports on asset disposition, refresh status, project challenges, and resolutions to senior management.