Patient Scheduler at Flagler Health

• Job Location New York, NY
• Seniority Entry Level
• Type Full-time

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Description

Flagler Health is a fast-growing healthtech company transforming how healthcare organizations deliver care through AI-powered workflow automation, remote patient engagement, and chronic care programs.

Our platform has already served over 1.5 million patients and is trusted by providers and payers to improve efficiency, lower costs, and drive better outcomes.

With a unique freemium model and minimal direct competition, we are poised to capture a large share of the +$5T U.S.

healthcare industry.

Position Overview The Patient Scheduler is responsible for managing appointment scheduling activities for partner clinics and provider groups, including new patient consults, follow-up visits, and rescheduled appointments.

This role requires speed, accuracy, strong communication, and consistent adherence to clinic workflows, escalation procedures, and privacy requirements.

Core Responsibilities Manage and track patient scheduling activities for partner clinics and provider groups Scheduling patients for consults to discuss advanced treatment options according to practice-specific protocol Handle a high volume of inbound and outbound calls, with an expected volume of approximately 500–600 calls per week Answering patient questions and providing education related to recommended treatment options that supports the provider's recommended plan of care Reviewing treatment plans and provider notes in designated EHR systems and documenting pertinent information for efficient patient tracking and follow-up Communicate appointment details, scheduling instructions, and next steps clearly and professionally to patients Follow clinic-specific scheduling workflows, provider preferences, and escalation procedures consistently Maintain accurate documentation and protect patient information in compliance with HIPAA and all applicable privacy and confidentiality requirements Support additional scheduling, administrative, and operational duties as assigned Performance Expectations This is a high-accountability role with clear expectations around productivity, quality, and reliability.

Success in this role requires: Consistently manage 500–600 calls per week and deliver scheduling results across assigned accounts, with a target of at least 2 bookings per account and no fewer than 6 total bookings per day.