Operational Manager at ServiceMaster RRH

• Job Location Capitol Heights, MD
• Seniority Mid-Senior Level
• Type Full-time

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Description

Position Overview Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities.

Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures.

Explains processes used to complete active jobs and next steps to resolution in person to customers.

Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Job Responsibilities Knowledge of disaster restoration industry Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss Completes sketch and scope sheet for estimate, complete drying records using mobile software Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary Resolves issues with customers communicates customer issues, daily job activities with key company staff Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies May train new technicians or key operational team members Ensure safety standards are being followed during all active jobs Valid Drivers’ License and satisfactory driving record Strong verbal and written and communication skills Strong problem solving and customer service skills Must be able to prioritize activities and meet deadlines Experience with entering data using a tablet or mobile phone Report to work on time in a clean, complete uniform Read and follow product label usage instructions Knowledge of reconstruction service .

Job Requirements High school graduate or equivalent Valid driver's license and satisfactory driving record Good verbal and written and communication skills Role models customer service expectations with home owners, adjusters, vendors etc.

Knowledge of disaster restoration or construction industry Proficient with using mobile software to enter data Experience with using Xactimate is preferred but not required Must be able to prioritize activities and meet deadlines Experience in training and managing others Strong problem-solving skills Communicates customer issues, job activities with key company staff Certifications: Must have two of the following certifications: ASD – Applied Structural Drying Technician FSRT – Fire & Smoke Restoration Technician OCT – Odor Control Technician WRT – Water Damage Restoration Technician Home improvement plus Physical Demands and Working Conditions Incumbent Must Be Prepared To Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

Stand and walk for extended periods of time.