Motor Vehicle Representative (MVR 1) at New York State Department Of Motor Vehicles

• Job Location New York, NY
• Seniority Entry Level
• Type Full-time

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Description

NY HELPS Position Duties Include But Are Not Limited To Responsible for substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs.

Responsible to effectively use a computer with multiple applications running simultaneously.

Responsibilities could include operation telecommunication consoles, cameras, a cash drawer, photocopiers, fax machines, scanners, calculators, etc.

Responsible for processing customer payments such as: cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items.

Expected to wear a headset and would be expected to effectively answer telephone calls which are automatically and continuously distributed by a complex telephonic system.

Telephone calls may be monitored for quality assurance.

As with many jobs interacting with the public, you may encounter uncooperative or sometimes hostile individuals.

You would be expected to act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times, confrontational circumstances.