Microsoft 365 Engineer at SoundExchange

• Job Location Washington, DC
• Seniority Associate
• Type Full-time

Description

Title: Microsoft 365 Engineer Department: Technology Job Location: Washington, DC (Hybrid: Onsite 3 days a week) Reports To: Manager, Digital Workplace Supervisory Role: No FLSA Status: Exempt Position Summary: Love cracking tech puzzles and keeping the beat going behind the scenes? Join us in powering the music industry with cutting-edge technology! At SoundExchange, we are looking for a skilled Microsoft 365 Engineer to design, implement, and support modern workplace solutions that empower collaboration, productivity, and security across the enterprise using Microsoft 365 technologies.

This is an ideal role for anyone who enjoys being hands on and enjoys troubleshooting, customer support, and variety in their technical work.

You will be a member of the Digital Workplace team and report to the Manager of Digital Workplace.

This is a hybrid role, in-office three days per week, as required for maintenance and technical support, and as needed to support business needs.

Essential Functions: Administer, support, and enhance Microsoft 365 services including Intune, Exchange, SharePoint Online, OneDrive, Teams, and Copilot Administer user accounts, licenses, and permissions via Microsoft 365 Admin Center, Okta, and other platforms Monitor system performance, troubleshoot issues, and implement solutions to ensure high availability and reliability Build, configure, and enforce security policies using Microsoft Defender, GPO, Conditional Access, Purview, and compliance tools Collaborate with IT and business teams to implement new features and optimize workflows Support and monitor on-prem and virtual infrastructure consisting of Windows servers, Cisco switches, Microsoft Hyper V, Failover Cluster Manager, AWS EC2, VPN, and building Wi-Fi Access Points.

Monitor backups and patch management on Windows and Mac user devices, servers, switches, and virtual machines.

Address Tech Support tickets related to system support and administrative tasks for users on Windows, MacOS devices, and other platforms.

Assist with administration of Microsoft365, Atlassian Cloud, Okta applications, and Intune Tenant Assist with network infrastructure and software integrations and migrations including (but not limited to) firewalls, switches, servers, virtual machines, Okta, and Microsoft tools.