Mgr Member Service Center at Tower Federal Credit Union

• Job Location Laurel, MD
• Seniority Mid-Senior Level
• Type Full-time

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Description

Job Details Description $1000 Signing Bonus effective 1/20/2024 Note: All full-time positions include exceptionally low medical premiums in addition to a whole host of other benefits HOURS FOR POSITION: Varying hours between Monday-Friday 8:00am and 6:00pm and rotational Saturdays 9:00am-2:00pm Hiring Range - $95,397 - $119,246 Summary Of Position The Manager, Member Service Center is responsible for supervising and coordinating the daily operations of the full-service Member Service Center to effectively service members who conduct loan, savings, transactional, account maintenance and financial services by telephone, mail, fax, chat and digital services via alternative delivery systems.

This position ensures these services are in compliance with State and Federal regulations and Tower Federal Credit Union (Tower) policies, procedures and audit guidelines.

This position acts as Assistant Vice President in incumbent’s absence and must be aware of all department security and emergency procedures and be able to administer the credit union’s Automated Call Distribution (ACD), Call reporting, Call recording and telephone message systems.

Principal Accountabilities And Functions Responsible for managing and coordinating the daily operation of the Member Service Center to ensure that multiple time sensitive functions are completed in a timely manner.

Also ensures that members receive consistently high quality digital services, loan, savings, transactional, account maintenance and financial services.

Selects, trains, motivates and evaluates staff to ensure they are capable of satisfying a large number of varied member needs, requests and problem resolutions.

Responsible for managing multiple shifts of full-time and part-time staff to meet operational needs, controlling turnover and for developing their staff to their full potential.

Ensures the physical security of the Member Service Center which includes controlling access to safe, negotiable instruments and sensitive member documents and data.