Machine Learning Research Engineer at Decagon
Description
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience.
Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth.
We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale.
We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We’re an in-office company, driven by a shared commitment to excellence and velocity.
Our values— customers are everything , relentless momentum , winner’s mindset , and stronger together —shape how we work and grow as a team.
About The Team The Research team at Decagon innovates on building the most advanced conversational AI agents for enterprise customers.
- Role: Machine Learning Research Engineer
- Company: Decagon
- Location: San Francisco, CA
- Job found on: 16th of January, 2026
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