IT Support Analyst at Peregrine

• Job Location San Francisco, CA
• Seniority Mid-Senior Level
• Type Full-time

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Description

Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s challenges with unprecedented speed and accuracy.

Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint.

Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people — and we’re amplifying our impact as we expand into the enterprise and internationally.

About The Role Peregrine Technologies is seeking an IT Support Analyst to join our growing IT team.

In this role, you will serve as the frontline resource for day-to-day technical support, troubleshooting, and systems administration across the organization.

You will assist end users with technical issues, help manage IT infrastructure, and ensure the smooth operation of core systems and applications.

The IT Specialist will work closely with the Senior IT Engineer and IT Manager to resolve escalated issues and contribute to ongoing system improvements.

What you'll do: Provide Tier 1 support and escalate to Tier 2 and Tier 3 as appropriate Support users on both macOS and Windows laptops, including initial provisioning, software installation, user configuration, and troubleshooting.