IT Specialist at Soni

• Job Location New York, NY
• Seniority Not Applicable
• Type Full-time

Description

Soni Resources Group, Inc.

is a leading staffing and recruiting firm committed to connecting top talent with exceptional opportunities.

The IT Specialist will be responsible for managing day-to-day IT operations, providing technical support to end users, maintaining infrastructure, and ensuring systems run securely and efficiently.

This hands-on role involves both strategic planning and practical problem-solving to support a fast-paced business environment.

Key Responsibilities: Provide Tier 1–3 technical support to employees (hardware, software, network, and cloud issues) Manage and maintain network devices, and user accounts (Active Directory, Microsoft 365, etc.) Manage IT inventory of all hardware + remote monitoring Workstation set up Lead Cybersecurity trainings Administer backup, recovery, and disaster recovery solutions Maintain security tools such as firewalls, antivirus, and multi-factor authentication systems Manage IT vendors and service providers Monitor system performance and proactively resolve potential issues Maintain documentation for systems, procedures, and configurations Assist with onboarding/offboarding of employees and IT equipment provisioning Support IT-related projects (system upgrades, migrations, process automation, etc.) Zoom / VOIP experience AV support LinkedIn/ License assignment Carrier connections with Bullhorn and other platforms Website maintenance Own all technical aspects to Bullhorn CRM (front office + back office) User management Updating fields + logic Front office to back office mapping Troubleshooting Oversee Bullhorn related projects and development work (e.g., BH onboarding, Canvas, full app integration, Gear partners) Support overall Bullhorn account management Qualifications: 3–5 years of IT support or systems administration experience Strong knowledge of Windows and macOS environments Experience with Microsoft 365 / Azure AD administration Understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work on-site at our Midtown NYC office 4-days per week We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

These tools assist our recruitment team but do not replace human judgment.

Final hiring decisions are ultimately made by humans.

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