IT Desktop Support Technician at Gruve

• Job Location Hercules, CA
• Seniority Not Applicable
• Type Part-time

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Description

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses.

We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs).

Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions.

As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

About The Role We’re seeking a skilled and customer-focused IT Desktop Support Technician to join our team in support of a global life sciences client.

This is a hands-on desktop support role working in a dynamic, fast-paced environment, providing technical assistance to end-users ranging from corporate staff to lab-based teams.

You’ll be part of an on-site IT support group responsible for ensuring a seamless technology experience across multiple departments.

Key Responsibilities Provide Level 1 and Level 2 desktops support for end-users onsite Troubleshoot hardware and software issues on Windows systems Support mobile devices, printers, AV equipment, and other end-user peripherals Manage user accounts and access permissions via Active Directory and other tools Assist with imaging, deploying, and maintaining end-user systems and laptops Maintain ticket documentation using an ITSM platform.