Information Technology Support Specialist at Clarity Recruiting

• Job Location New York, NY
• Seniority Associate
• Type Full-time

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Description

About the Role Are you an entry-level IT professional passionate about solving problems and providing exceptional customer service? We are partnering with a growing nonprofit organization seeking a dedicated IT Support Technician (Tier I) to join their team.

Reporting to the IT Administrator, you will be the first line of defense, responsible for ensuring smooth technology operations and providing prompt technical assistance to end-users across multiple sites.

This is a fantastic opportunity to build your skills in a mission-driven environment where your work directly supports critical operational goals.

What You Will Do (Key Responsibilities) First-Level Support: Respond promptly to help desk tickets, emails, and walk-in requests, ensuring timely resolution.

Troubleshooting: Diagnose and resolve basic hardware (laptops, printers, peripherals) and software installation/configuration issues.

Networking: Troubleshoot common network connectivity problems (Wi-Fi, access permissions, basic TCP/IP).

User Management: Provide essential account support, including password resets and access provisioning using Active Directory (AD)/MDM .

Onboarding/Offboarding: Assist with employee transitions, including device setup and account/policy assignment.