Help Desk Tier II Technician (Secret Cleared) With Security Clearance at Connsci

• Job Location Bethesda, MD
• Seniority Entry Level
• Type Full-time

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Description

Do you have an interest in information technology? Do you like helping others? Do you enjoy troubleshooting and solving problems? If so, you may be a great fit for our team! We are seeking a Help Desk Technician to join our growing team here at Connsci.

This individual will be working closely with one of our clients and will be focused on both supporting recurring business operations as well as special projects.

Specifically, this person will troubleshoot common computer, networking, and access issues in a Windows/Microsoft/Outlook environment.

This individual will also work in Active Directory for providing password resets and other support tasks.

From time to time this individual may also participate in special projects, such as annual lifecycle refresh and organization-wide device upgrades, which involve communicating with customer administration and performing hardware assessments.

Responsibilities: Organize, prioritize, and assist with daily technical support in organizations with different support requirements.

Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools.

Test new hardware and software systems and packages prior to deployment.