Government Administration And IT Services And IT Consulting
Rockville, MD Apply Now Practice Interview
* This job might be expired as it was posted more than a month ago.
Help Desk Analyst (Tier 1) at Leidos
Description
Description Looking for an opportunity to make an impact? Leidos currently has an opening for a Help Desk Analyst (Tier 1) .
This is an exciting opportunity to use your experience to support an End User Customer Support program under the Nuclear Regulatory Commission (NRC) .
In this mission we provide Tier 1 Help Desk Support to the NRC's user community.
All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and VPN (Virtual Private Network), as well as troubleshoot issues with Microsoft Office Suite, Windows 7/10, printers and networks.
The help desk specialist will be responsible for logging all calls in the ticketing system and escalating issues to the next level when needed.
You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and growth.
In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools.
This job is for you, if you have an interest in joining a dynamic and respected team of individuals who provide unmatched support to our clients.
- Role: Help Desk Analyst (Tier 1)
- Company: Leidos
- Location: Rockville, MD
- Job found on: 23rd of September, 2025
-
Apply Now
Practice Interview
* This job might be expired as it was posted more than a month ago.
