Head Of Customer Success at Polymath

• Job Location Toronto, Ontario, Canada
• Seniority Director
• Type Full-time

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Description

Job Description Polymath is the leading tokenization infrastructure company for regulated securities and real-world assets (RWAs).

Our Polymath Capital Platform helps entrepreneurs and asset owners raise capital by tokenizing their assets on our purpose-built layer-1 blockchain, Polymesh.

Since our founding in 2017, we’ve helped hundreds of clients across real estate, private equity, commodities, fine art and more raise capital quickly and efficiently using our all-in-one platform.

We’re looking for a Head of Customer Success to take us to the next level.

In this critical role, you will architect the key go-to-market (GTM) systems necessary for success, roll them out and iterate along the way.

You’ll own the customer experience from start to finish, building demos that win, onboarding playbooks that scale, and success motions that drive adoption and retention.

As a fully-remote company, we’re open to applications from anywhere in the world.

Responsibilities Own the strategy and execution across all GTM activities in customer acquisition, onboarding, success & retention, including: Prepare pitch materials, perform demos and follow up proactively to address prospect questions regarding their intended tokenization use-case Serve as the project manager for all onboarding activities for new users, including 1:1 product training and/or platform setup as required, managing implementation timelines, and liaising with product / engineering to ensure successful rollouts Maintain a proactive relationship with users, checking in at regular intervals to ensure maximal product usage and chance of retention, educate customers about value-added services, and secure referrals / upsells where appropriate.