Guest Service Assistant at RBH

• Job Location London, England, United Kingdom
• Seniority Entry Level
• Type Full-time

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Description

JOIN US - Guest Services Assistant (Full Time – 40 Hours/Week) Holiday Inn Express London – Limehouse Part of the RBH Hospitality Management family At RBH, we believe our people are our greatest asset.

That’s why we prioritise their wellbeing, individuality, and growth.

Our commitment to diversity, sustainability, and creating a supportive environment has earned us a place in the Top 30 Best Places to Work in Hospitality – and we’re just getting started.

We’re passionate about what we do and we’re always on the lookout for dynamic, motivated people to join us on our journey.

A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT As a Guest Services Assistant at Holiday Inn Express London – Limehouse, you’ll be at the heart of the guest experience.

This is a full-time role (40 hours per week) with a mix of front desk and food & beverage responsibilities – ideal for someone who thrives in a varied, fast-paced environment.

What You’ll Be Doing Greeting guests with warmth and efficiency at check-in and check-out Handling bookings, payments, and guest queries with accuracy Providing local recommendations and personalised service Supporting smooth communication with housekeeping and maintenance teams Assisting with F&B service, including: Serving at the bar Helping in the kitchen during breakfast Breakfast hosting duties such as welcoming guests and keeping the service area clean and stocked Keeping the front desk area professional and welcoming Managing calls, emails, and guest requests efficiently Going above and beyond to ensure every guest has a memorable stay What We Need From You We’re looking for someone who brings energy, passion, and professionalism to the role.

Ideally, you’ll have: At least 1 year of experience in a hotel environment Proven customer service experience Knowledge of Opera PMS (preferred, but not essential) A naturally friendly and approachable personality Strong multitasking and communication skills A genuine “can-do” attitude and desire to make guests feel at home Flexibility to support F&B operations when needed The ability to stay calm under pressure and solve problems on the go A team player mindset, ready to jump in wherever you’re needed OUR HOTEL Holiday Inn Express London – Limehouse is perfectly located for both business and leisure travellers, offering a relaxed and welcoming atmosphere for guests from around the world.