Guest Service Assistant at RBH

• Job Location London, England, United Kingdom
• Seniority Entry Level
• Type Full-time

Description

JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first.

Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL Our Benefits You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more! A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL What you'll be doing...

Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.

Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.

Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.

Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.

Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.