Guest Experience Specialist at NAYA

• Job Location New York City Metropolitan Area
• Seniority Associate
• Type Full-time

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Description

At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us.

At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission.

If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen.

You will love working at NAYA We believe great people deserve great rewards.

NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: Competitive pay to recognize your impact Competitive bonus plan Paid Vacation time Medical, dental, and vision insurance to keep you healthy and thriving Flexible Spending Account Commuter benefits to make life easier Employee discounts and free NAYA meals — because we believe in enjoying what we serve Pet Insurance - because Growth opportunities at every level — we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success.

The Guest Experience Specialist is responsible for managing and elevating NAYA’s guest communication across all feedback channels—including email, surveys, social media, and third-party platforms.

This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action.

You will serve as the voice of the guest within the organization—responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed.