Executive Director, Operational Strategy & Enablement at Lensa

• Job Location San Mateo, CA
• Seniority Executive
• Type Full-time

Description

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General Description: The Executive Director, Operational Strategy Enablement is a senior leader responsible for enterprise-wide performance and value delivery across the technology portfolio.

The role oversees three integrated pillars: (1) Process and Service Excellence (PSE) - continuous improvement of delivery and run operations using Lean/Agile, DevOps/SRE, ITIL 4, automation, and data-driven management; (2) Program and Portfolio Governance (PPG) outcomes-driven prioritization and governance of programs and projects across product, platform, infrastructure, security, and enterprise systems; (3) Adoption & Change Enablement (ACE) - human-centered change, training, and communications that ensure new platforms, processes, and tools are adopted and deliver measurable benefits.