Desktop Technician, Associate at LCG, Inc.
Description
Location: Rockville, MD (Occasional Travel to Atlanta, GA - According to Client Need) Required Clearance: Public Trust Onsite: Hybrid Work (Minimum 2 Days Onsite) Job Title: Desktop Technician, Associate Job Overview: The Desktop Technician, Associate provides day-to-day end-user and operational support for Client Informatics environment, ensuring reliable access to core tools, accounts, and applications.
This role supports incident/request intake and resolution through ServiceNow, troubleshoots desktop and application issues, assists with onboarding/offboarding, and contributes to service continuity through documentation, SLA tracking, and coordination with infrastructure teams.
Work supports Client requirements for informatics services and technical support.
Key Responsibilities Provide Tier 1 and Tier 2 desktop and end-user technical support for Windows-based systems, peripherals, and enterprise applications.
Diagnose and resolve operating system issues including performance degradation, system errors, patching conflicts, driver issues, and connectivity problems.
Manage incidents, service requests, and access requests in ServiceNow, ensuring proper categorization, prioritization, escalation, and resolution.
Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office desktop applications.
Support user onboarding and offboarding, including account provisioning/deprovisioning, group membership changes, license assignment, and access validation using Azure AD / Entra ID.
- Role: Desktop Technician, Associate
- Company: LCG, Inc.
- Location: Rockville, MD
- Job found on: 4th of January, 2026
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