Delivery & Optimisation Lead at Antanovich Dressage

• Job Location London, England, United Kingdom
• Seniority Mid-Senior Level
• Type Full-time

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Description

Reference 11592 Closing date 27/2/2026 Brand British Airways Career area Customer Service Business area Global Engagement Centres Contract type Permanent Full Time Location Waterside, British Airways Head Office, London A Career Without Limits As the nations flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

Its something weve been doing for over 100 years, ever since we launched the worlds first international scheduled air service between London and Paris.

This originality has been in our blood since day one.

Its the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when youre inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Delivery & Optimisation Lead As a Delivery & Optimisation Lead, you will lead the end-to-end implementation of transformation initiatives and continuous improvement efforts that enhance customer experience, optimise performance and support Customer Cares transformation into a product-led, multichannel, customer first operation.

Youll champion a culture of agility, collaboration and innovation, ensuring that Customer Care is equipped to lead and adapt in a fast-paced evolving environment.