Customer Support Specialist - PST Hours at MarginEdge

• Job Location Arlington, VA
• Seniority Entry Level
• Type Full-time

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Description

We’re seeking a talented Customer Support Specialist to join our team and help our clients succeed and become passionate about our platform.

The Customer Support Specialist role is ideal for someone with customer support experience, great communication skills, hospitality or accounting firm experience, firsthand knowledge of the restaurant industry, and a solid understanding of complex point of sale systems.

The ideal candidate is detail-oriented, adaptably problem-solves, multi-tasks efficiently, enjoys client interaction, and is genuinely eager to learn.

This role follows a 9:00 AM–5:00 PM PST schedule; therefore, West Coast applicants are strongly encouraged to apply.

Upon completion of training, the position will include one weekend day as part of the regular schedule.

MarginEdge: Where hospitality meets technology As a team built by former (and current!) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests.

Our culture is deeply rooted in service, partially because that’s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a business.

We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate, while empowering them with real-time data.