Customer Support Engineer at Polly
Description
Who You Are: You have 4+ years of customer service or technical support experience and are ready to take the next step in your career with a hyper-growth, fast-paced SaaS company that’s transforming the mortgage industry.
You’re motivated by solving complex customer challenges, thrive in collaborative environments, and are eager to deepen your technical expertise.
You’re looking for a role where you can make an immediate impact while developing into a senior position in the near future.
Does this sound like you? If so, keep reading and apply today! What You’ll Do: Resolve customer inquiries thoughtfully and efficiently across multiple channels (email, chat, phone), ensuring each interaction reflects empathy, clarity, and professionalism.
Triage and troubleshoot incoming requests to identify whether issues stem from user error, product defects, configuration, or training opportunities.
Collaborate cross-functionally with Engineering, Product, and Implementation teams to ensure accurate resolution and excellent customer experience.
Spot trends in customer issues and proactively surface insights to the broader team to drive product and process improvements.
Document solutions and contribute to internal and external knowledge resources to strengthen team learning and scalability.
- Role: Customer Support Engineer
- Company: Polly
- Location: San Francisco, CA
- Job found on: 9th of October, 2025
