Manufacturing And Food And Beverage Manufacturing
Upper Marlboro, MD Apply Now Practice Interview
Customer Success Supervisor at Truly Good Foods
Description
About the Role The Customer Success Supervisor ensures our customers not only receive exceptional service but also grow with Truly Good Foods.
This role focuses on maximizing customer lifetime value through proactive relationship management, issue resolution, and process improvements that enhance the customer experience.
The Supervisor leads their customer success team to deliver exceptional support, foster loyalty, and identify growth opportunities with existing accounts.
Responsibilities Serve as the escalation point for complex customer issues, ensuring timely resolution and identifying root causes to prevent recurrence.
Build strategic relationships with assigned accounts to increase engagement, retention, and upsell/cross-sell opportunities.
Monitor customer health metrics and proactively address risks to satisfaction and retention.
Partner with sales leadership to identify expansion opportunities within existing accounts.
Lead, coach, and mentor customer success specialists to exceed service, retention, and growth KPIs.
- Role: Customer Success Supervisor
- Company: Truly Good Foods
- Location: Upper Marlboro, MD
- Job found on: 2nd of October, 2025
