Customer Success Manager, 6-months Contract (Fintech Payment Industry) at Optimum Solutions Pte Ltd

• Job Location Singapore, Singapore
• Seniority Not Applicable
• Type Contract

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Description

This is a 6-months contract role.

Responsibilities: Serve as the primary contact for assigned merchants, handling both general servicing (e.g., account configuration, transaction inquiries) and case-based support (e.g., appeals and dispute requests).

Educate merchants on product usage, account operations, and best practices—either directly or through subject matter experts.

Drive continuous improvement across servicing metrics (SLA performance, ticket resolution, contact reduction, merchant satisfaction).

Manage compliance, risk, and regulatory documentation requirements (e.g., PCI DSS compliance).

Resolve merchant disputes and adjudications with clear communication and proper documentation.

Own lower-complexity servicing issues and collaborate with specialist teams on higher-complexity cases.

Work cross-functionally with Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering teams.