Customer Service Representative at Ultimate Staffing

• Job Location Los Angeles County, CA
• Seniority Not Applicable
• Type Full-time

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Description

Job Title: Customer Service Representative Job Summary The Customer Service Representative is responsible for providing prompt, professional, and accurate support to customers in a high‑volume call environment.

This role requires strong communication skills, attention to detail, and the ability to efficiently resolve inquiries while delivering a positive customer experience.

Key Responsibilities Handle a high volume of inbound and/or outbound customer calls daily.

Respond to customer inquiries regarding products, services, billing, orders, or account information.

Resolve customer concerns efficiently while maintaining professionalism and empathy.

Accurately document customer interactions, issues, and resolutions in internal systems.

Follow established procedures, scripts, and service standards.

Escalate complex or unresolved issues to appropriate departments when necessary.