Customer Service Representative at Kelly
Description
IHSS Customer Service Specialist Location: Pasadena, CA (In-Office) Pay Rate: $27–$28 per hour Schedule: Monday–Friday, 8:00 AM–5:00 PM Contract: 6-month contract Position Overview We are seeking a compassionate and dependable IHSS Customer Service Specialist support high-needs In-Home Supportive Services (IHSS) recipients in Pasadena, CA.
This Role focuses on assisting seniors and individuals with disabilities often in urgent or emergency situations by coordinating backup caregiving support and helping clients navigate public assistance programs.
Key Responsibilities Respond to inbound calls from IHSS recipients experiencing urgent care needs, including same-day caregiver call-outs.
Coordinate and dispatch backup homecare providers to ensure continuity of care.
Assist clients in understanding and navigating IHSS, Medi-Cal, and other county or state assistance programs .
Connect callers with appropriate community resources and social services.
Provide calm, empathetic, and solutions-focused support in high-stress or emergency situations.
Maintain accurate case documentation and protect confidential client information.
- Role: Customer Service Representative
- Company: Kelly
- Location: Pasadena, CA
- Job found on: 14th of January, 2026
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