Customer Service Representative (CSR) Part Time at Henry's Wrecker Service

• Job Location Falls Church, VA
• Seniority Entry Level
• Type Part-time

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Description

Customer Service Representative (CSR) Join a Fast-Paced, Professional Towing & Roadside Assistance Team Are you calm under pressure, highly organized, and passionate about helping people? We’re looking for a driven and professional Customer Service Representative to be the voice of our company — assisting customers during urgent roadside situations and ensuring timely, accurate dispatch of services.

This is more than a call center role — it’s a critical position that keeps operations moving and directly impacts customer satisfaction every day.

Why Join Our Team? Stable, growing company with long-term career opportunities Competitive benefits package Supportive, team-oriented environment Ongoing training and professional development Leadership opportunities for high performers What You’ll Do Professionally answer and manage high-volume inbound calls Collect accurate service details and coordinate timely dispatch Provide clear communication and real-time updates to customers Use GPS systems to deliver accurate ETAs Assist customers with vehicle release procedures Remain calm and solution-focused in high-pressure situations Work closely with drivers and internal teams to ensure seamless service What We’re Looking For Strong communication and active listening skills Ability to multitask efficiently in a fast-paced environment Critical thinking and problem-solving ability Sound judgment and professional decision-making Basic computer and math proficiency Dependable attendance and strong work ethic Positive attitude and team-first mindset Top candidates will demonstrate leadership potential, accountability, and a commitment to excellence.

Benefits 401(k) with Company Matching Health, Dental & Vision Insurance Life Insurance Paid Time Off (PTO) Parental Leave Employee Assistance Program (EAP) Professional Development Assistance Application Requirement As part of our commitment to maintaining a safe and productive workplace, all employees must complete a pre-employment drug screening and participate in random drug screenings during employment.