Customer Service Manager, Airport Workforce Management at American Airlines

• Job Location New York, NY
• Seniority Not Applicable
• Type Full-time

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Description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.

As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board! Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company.

With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.

CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members.

You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.

Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.

CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.