CRM Manager, Global Marketing at Harry Winston

• Job Location New York, United States
• Seniority Mid-Senior Level
• Type Full-time

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Description

Job Summary The Global CRM Manager is responsible for shaping and executing a refined, 360° client relationship strategy that strengthens loyalty, elevates client experiences, and drives sustainable business growth across all markets.

This role blends strategic vision with meticulous execution, ensuring global consistency while empowering regional teams with best-in-class tools, insights, and programs.

As a central partner to Retail, Marketing, Events, Merchandising, and regional leadership, the Global CRM Manager leverages data-driven insights, luxury clienteling standards, and innovative thinking to enrich every stage of the customer journey.

This individual plays a pivotal role in cultivating the VIP client base, enhancing salon performance, and transforming prospects into lifelong brand advocates.

Key Duties, Responsibilities and Accountabilities Global CRM & Client Strategy Define, implement, and continuously refine a global 360° CRM strategy across all client tiers, product segments, and regions.

Develop and manage a cohesive global VIP strategy in partnership with Retail, Marketing, and Events to grow the high-value client segment.

Guide and support market-level CRM strategies to ensure alignment with global objectives and brand standards.

Lead long-term retention and prospect conversion initiatives designed to deepen client engagement and maximize lifetime value.