COMPUTER NETWORK SPECIALIST I at State Of Maryland

• Job Location Maryland, United States
• Seniority Mid-Senior Level
• Type Full-time

Description

Introduction GRADE 18 LOCATION OF POSITION Department of Juvenile Services Information Technology/Customer Support Services 217 E.

Redwood Street Baltimore, MD 21202 Main Purpose of Job Join Us in Making a Difference at DJS! The Maryland Department of Juvenile Services (DJS) is dedicated to transforming young lives, creating safer communities, and fostering equitable systems.

We are seeking passionate individuals for the role of the Computer Network Specialist I , so come join our team and make a meaningful impact on youth and the community at DJS! The main purpose of this job is to provide Tier 1 Customer Support to over 2,000 DJS staff and vendors who utilize the DJS network, applications and software.

This position assists, troubleshoots and resolves user software, hardware and network issues and if not able to resolve, escalates to Tier 2 through four as necessary.

This position also, provides account management and tracking to ensure appropriate staff have access to the network, software and hardware to do their jobs.

This position also provides some inventory management and vendor manage to support their job functions.

Some key responsibilities of this position may include, but not be limited, to the following: Provides Tier 1 level phone and email support statewide to assist, troubleshoot and resolve user software and hardware, network and technical issues; and escalates work orders to the correct tier group 2 through 4 as necessary.

Provides Account Management, ensuring users have access to all the requested software and applications required to do their jobs.