Banking And Financial Services
London, England, United Kingdom Apply Now Practice Interview
* This job might be expired as it was posted more than a month ago.
Complaint Handler at Barclays
Description
As a Complaints Handler, you'll work within our executive team to investigate complaints, taking ownership of the end-to-end process to complete the investigation.
You'll communicate with the customer and liaise with other teams within Barclays to review the complaint before coming to a resolution and writing the final response letter.
Within this role, you'll be managing multiple complaints at the same time, we need you to be organised to work at pace and detailed orientated to spot issues promptly.
Key Skills Required For This Role Include Confidence in verbal communication and the ability to engage effectively with customers Strong written communication skills, with excellent spelling and grammar Resilience and empathy when handling challenging or sensitive customer complaints Ability to think quickly and remain calm under pressure Proactive mindset to identify and resolve issues using available tools and systems Desirable Skills Include Experience in customer service, particularly in banking or complaint handling Background in sales or marketing with a confident approach Ability to manage difficult conversations with professionalism and control Strong stakeholder management capabilities Prior exposure to complaint resolution processes The interviews for this role will be conducted over two stages face to face in London.
Typical Shift Pattern 8am-8pm Monday to Sunday.
Salary £36,000 If we receive a high volume of relevant applications, we may choose to close the advert earlier than the advertised date, please ensure you apply as soon as possible if you have the skills needed to become our next Complaint Handler.
You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests.
- Role: Complaint Handler
- Company: Barclays
- Location: London, England, United Kingdom
- Job found on: 23rd of September, 2025
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Apply Now
Practice Interview
* This job might be expired as it was posted more than a month ago.
