Communications Operator at Children's National Hospital

• Job Location Washington, DC
• Seniority Entry Level
• Type Full-time

Description

The Communications Operator will provide communication services throughout the Children's National Health System, utilizing a computerized telephone and paging system.

Demonstrate excellent customer focus and dedication to meet the expectations and requirements of internal and external customers.

Perform administrative duties as assigned.

This position requires variable hours and shifts.

Minimum Education High School Diploma or GED (Required) Minimum Work Experience 1 year Customer service experience (Required) Required Skills/Knowledge 1 year Call center experience (Preferred) Cognitive and conversational skills necessary to gather and interpret information or problems in a high-volume call center.

Excellent phone, customer service, listening, interpersonal relationship building, and communication skills.

Strong knowledge of office protocol and telephone etiquette High energy, action orients, professional, enthusiastic, and positive behavior Ability to read and comprehend detailed instructions.

Excellent computer and data entry skills, including knowledge of WORD, Excel, and PowerPoint Typing speed of 40 words per minute Ability to spell and pronounce basic words, names and basic medical terminology.