Club Reception - Ludlow House at Soho House & Co

• Job Location New York, NY
• Seniority Mid-Senior Level
• Type Internship

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Description

Scope of the Job At Soho House, a Club Receptionist/Host is one of the first point of contacts for members guests and staff before being seated for their dining experience.

As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s).

The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure.

Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.

A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House.

As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival.

Key Responsibilities Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution Punctuating all calls and interactions with friendliness, accuracy, and discretion Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly Build relationships with members and guests and communicate and red flags and positive feedback to management to assess Influence a fun and positive atmosphere by being approachable and professional Performs other duties as assigned by supervisor/manager Main Duties Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet Perform Guest List duties on the floor level, club and/or Rooftop (if applicable) Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set Assist guests by checking/ retrieving their coats and/or items they left with the bell person Build relationships with members and guests and communicate and red flags and positive feedback to management to assess Influence a fun and positive atmosphere by being approachable and professional Required Skills/Qualifications Minimum of 3+ years’ experience in a similar role.

Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.